If you are not satisfied with our products you received, you may return it for an exchange under the below conditions:

1. Items in its original, unused condition (including all original packaging and tags);

2. If no quality issue involved, we do not accept the return;

3. When return is motivated by a quality issue, we would replace the defective item and the shipping fee (from us to you) at our cost, providing that our return procedure has been followed;

4. Returns should be shipped via courier at client expense, and a traceable Tracking Number should be provided to us;

5. Return requests should be emailed to us within 14 days after your order was delivered to you.

Please note that returned items are subject to final inspection before exchange will be processed. Please allow 10 to 15 working days for an exchange to be processed. More details, please send email to service@ok383.com for help.